Your employees are already using AI — without guidance.
69% of CIOs suspect employees are using unauthorized AI tools, and only 37% have a governance policy in place (Gartner, via Adaptive Security).
Banning AI doesn't stop shadow use — it just pushes it out of sight. We build the role-based training and change management that gets your teams using AI productively and safely.
How We Close the Gap
Seven ways we replace unsanctioned AI use with real, supervised capability.
Employee AI Education
Structured, role-relevant AI training that takes employees from foundational awareness to competent daily use — at scale, across your entire organization.
AI Coaching
One-on-one and small-group coaching that helps individuals apply AI to their specific work — overcoming barriers and building real fluency.
Workforce Transformation
End-to-end programs that reorient teams and departments around AI-assisted workflows — including change management, role redesign, and adoption tracking.
Role-Specific Workflows
We design and document AI workflows tailored to specific roles — from sales and marketing to operations and finance — so adoption is practical, not theoretical.
Skills Assessment
A structured evaluation of current AI capabilities across your workforce, identifying strengths, gaps, and the specific training each team needs.
Certification
Xact AI certification that verifies real capability — not attendance. Certificates are earned by demonstrating competence, not watching videos.
Employer Programs
Custom training programs designed for your organization — branded, role-specific, and aligned to your tools, policies, and business objectives.
The 5-Level AI Proficiency Model
A structured progression that takes individuals from AI awareness to AI leadership — with clear competencies at every level.
AI Aware
Understands what AI is, what it isn't, and how it's changing work. Can identify AI opportunities and have informed conversations about AI with colleagues and clients.
Practitioner
Uses AI tools competently in daily work. Can write effective prompts, evaluate AI outputs critically, and apply AI to common tasks with confidence.
Professional
Integrates AI into core workflows with discipline. Understands data privacy, security boundaries, and can build reliable, repeatable AI-assisted processes.
Workflow Builder
Designs and implements multi-step AI workflows that combine tools, data, and human review. Architects solutions that other team members rely on.
Leader
Drives AI strategy and adoption across teams and organizations. Understands governance, can evaluate AI investments, and leads others in applying AI responsibly.
The Measurement Model
Training without measurement is theater. We track from capability to business value.
Capability
Can the individual or team perform the required AI tasks? Measured through skills assessments and practical exercises.
Adoption
Are they actually using AI in their daily work? Measured through usage tracking, self-reporting, and workflow observation.
Workflow Improvement
Has AI changed how the work gets done? Measured through process metrics — time saved, quality improved, errors reduced.
Business Value
Is the AI-assisted work creating measurable business outcomes? Measured through ROI, revenue impact, cost savings, and customer satisfaction.
77% of employees paste business data into generative AI tools (IBM 2025). Most training programs stop at capability. We go further — because capability without oversight is exactly the shadow AI problem you're trying to fix.
Still hoping employees aren't pasting data into ChatGPT?
77% of them are (IBM 2025). Book a demo and we'll show you the training model and measurement framework that replaces guesswork with a policy your team actually follows.
Close the Shadow AI GapXact IT Solutions | AI Workforce
Workforce
AI Workforce
Role-based training and change management that helps your teams adopt AI productively — and safely.